In other words, queue calls to skill groups in Unified ICM (Enterprise queuing) for all call centers. Avoid using ACD queues.
What is ICM used for?
In poker ICM allows you to convert tournament players stacks in chips into their money equity (as percentage of total or remaining prize pool). ICM can be used to perform fair chops on the final table of a multi-table poker tournament or to compare the monetary values of making different decisions within a game.
What is an ICM Gateway?
ICM-to-ICM Gateway extends the Unified CCE capability by allowing agents to simultaneously post-route calls and supply additional call-related information to a second agent on a different ICM. … The hotel agent asks whether they also want to rent a car, and then transfers the calls to a car rental agent.
How is ICM calculated?
Based on the stack sizes the ICM calculates for each player the probability of finishing 1st, 2nd, etc. and multiplies those probabilities with the payouts for each position. To calculate the probability of a certain player finishing first it simply divides the number of his chips by the total amount of chips in play.
How is ICM value calculated?
The formula starts by calculating how much equity each player has in 1st place money, by looking at what percentage of the total chips a player has in play, and multiplying that by first prize ($84). From there, the formula has to determine how much equity each player has in second place money ($36).
What is a CVP call?
Before you join a CVP hearing. You may have been asked to join a hearing using the Cloud Video Platform (CVP). CVP is an internet-based video meeting service and works like Zoom. … Your information from the court will have contact details and say which platform you’ll be using for your hearing.
What is Cisco peripheral gateway?
The PIM’s main function is to convert peripheral-specific events and requests to a Unified CCE-compatible peripheral data stream. … The OPC process receives the CSTA messages from the PIM and uses them to construct the actual real-time and historical routing and reporting data.
What is Cisco CVP?
Cisco Unified Customer Voice Portal (CVP) combines open-standards support for speech with intelligent application development and industry-leading call control to deliver personalized self-service to callers.
How does Cisco ICM work?
Through a combination of multi-channel contact management, intelligent routing, and network-to-desktop computer telephony integration (CTI), the Cisco ICM Enterprise Edition segments customers, monitors resource availability, and delivers each contact to the most appropriate resource anywhere in the enterprise.
What are ICM components?
Besides the pool of worker threads, which process incoming requests, the following ICM components are also implemented as threads:
- Thread Control. …
- Worker Threads. …
- Watchdog. …
- Signal Handler. …
- Connection Info. …
- Memory Pipes. …
- Internet Server Cache.
What is the difference between Cisco UCCE and PCCE?
Cisco PCCE delivers the same functionality and features as UCCE but has a relatively low ceiling. While UCCE can support 12,000 agents, PCCE is targeted at smaller deployments.
What is PG Gateway?
PG (Payment Gateway) Fee means any and all fees or commissions that is to be paid to the 3rd party Payment Gateway services for collection of revenues from the End Users within the Territory. … Each PG fee rate may be applied as set forth on Exhibit A.
What is CVP IVR?
Cisco Unified Customer Voice Portal (CVP) is a solution that provides Internet Protocol (IP) based automated customer self-service and call routing as a standalone interactive-voice-response (IVR) system or integrated with a contact center. The technology accommodates touch-tone input and speech recognition.
What is SIP call flow?
Basic SIP session setup involves a SIP UA client sending a request to the SIP URL of the called endpoint (UAS), inviting it to a session. If the user takes the call, capabilities are negotiated and the call commences. … If the user does not take the call, it can be forwarded to voice mail or another number.
What is a Cisco cube?
Cisco Unified Border Element (CUBE) is a unified communications border element, providing voice and video connectivity between the enterprise IP network and service provider network. It is similar to a voice gateway, except for the replacement of physical voice trunks with an IP connection.
How do I learn ICM poker?
The best way to understand ICM in poker would be to take a quick look at a simple example. Let us say three players enter an SNG with a $10 buy-in. There is no rake, so the total prize pool is $30. The winner of the tournament would collect $20, the second place gets $10, and the last place gets nothing.
What means EV in poker?
Expected value—commonly referred to as EV—is the long-term result of your decisions in a particular poker hand. It is your way to cut through poker’s blend of luck and strategy so you are able to see how profitable your decisions are. … EV calculations are a concrete way for you to check how well you are playing.
What is ICM software?
ICM – information classification and management
Abbreviated as ICM, information classification and management is a class of application-independent software that use advanced indexing, classification, policy and data access capabilities to automate data management activities above the storage layer.
What does SnG mean in poker?
Sit and Go tournaments (a.k.a SnG’s, Sit & Go’s, Single Table Tournaments, STT’s) are an exciting format of poker than has become very popular. Sit and Go’s offer the thrill of a regular multi-table tournament but every game is like you’ve reached the final table.
What is UCCX?
Cisco UCCX is a contact center application for handling customer calls, chat and email enquiries. It is created by a company called Spanlink which is now called Calabrio and acquired by Cisco. It is for small to medium-size call centers and supports around 400 agents.
What is Smicm?
Transaction code SMICM is used to monitor and administrate the Internet Communication Manager, which sends and receives requests to and from the Internet. The ICM is running on the server. In the Server Overview (transaction SM51) you can see the work process types provided on the server and the entry ICM.
What is dispatcher SAP?
The SAP dispatcher lies between the Internet and your SAP system. It is the entry point for HTTP(s) requests into your system, which consists of one or more NetWeaver application servers. … The SAP dispatcher plays a vital role in security and also balances the load in your SAP system to maximize efficiency.
What is Message server SAP?
The SAP Message Server is responsible for communication between the application servers. The SAP Message Server passes requests from one application server to another within the system. The SAP Message Server also contains information about application server groups and the current load balancing within them.