A concierge typically receives between $5 and $10 depending on the service provided, including making a dinner reservation or obtaining tickets to a theater.
What skills do you need to be a concierge?
Professional attire and demeanor will make guests trust the concierge and his or her suggestions.
- Conflict Resolution.
- Dependability.
- Flexibility.
- Patience.
- Professionally Promote Resort Activities to Guests.
- Punctuality.
- Telephone Etiquette.
What are 2 duties of a concierge?
Job Duties and Tasks for: “Concierge”
1) Make dining and other reservations for patrons, and obtain tickets for events. 2) Provide information about local features such as shopping, dining, nightlife, and recreational destinations. 3) Make travel arrangements for sightseeing and other tours.
What can’t a concierge do?
Concierges are also not your personal eBay or Craigslist; they can’t sell tickets you no longer need or items you don’t want to take home. However, he or she may be able to recommend a place where you can do the sale yourself. Book tickets to sold-out shows.
Is concierge the same as front desk?
Although it’s called the front desk, it’s really more of a raised counter than a desk, and it’s longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time. The concierge is not located at the front desk, and may or may not even be near the front desk.
What are the qualities of a good concierge?
Five Personal Service Qualities of the Successful Concierge
- Flexibility. By definition, a concierge service is all about flexibility. …
- Problem Solving Ability. Going hand-in-hand with flexibility is problem solving ability. …
- Creativity. The best concierges possess a great deal of creativity. …
- Organizational Skills. …
- Open Mind.
How do I become a successful concierge?
Here are some of the criteria for becoming a successful concierge:
- A willingness and passion to serve.
- An excellent background in guest or customer service.
- Good grooming and good personal presentation.
- Top knowledge of the venues and the clients of the environment you’re.
- going to serve or want to serve.
What is a VIP concierge job description?
Some of the services they provide include getting tickets for events and giving assistance to the hotel guest on a business trip. It also includes arranging and offering services at the spa, restaurant lounge, and other necessary services as needed by their client.
Do you have to pay for concierge?
Concierge doctors offer their services to patients directly in exchange for an upfront fee, usually paid monthly. … Patients often pay a monthly retainer fee, and the annual costs can range from $1,500 for more basic care to $20,000 a year for more specialized services.
How much should I tip my building concierge?
Doorman and/or concierge: $25-$150 on average (broad range: $10-$1,000)
Do you tip concierge for holding luggage?
A bellman’s main job is to help you with your luggage. … The bellman probably brought it. Customary tip: $1 to $2 per bag, or a flat $5 plus $1 per bag, for storing bags or taking them to your room; $1 to $2 for a standard delivery; tip extra if you get a great room orientation.
What is a concierge and what are five responsibilities?
Concierge duties and responsibilities
Maintain updated knowledge of assets specific to the company’s needs. Greet guests and confirm reservations. Provide excellent customer service and attention to detail. Maintain positive ongoing relationships. Maintain high ethical standards and professionalism.
Is concierge a good career?
Hotel concierge is a good job for somebody who truly enjoys working with people. (CareerBuilder.com) — For a hotel concierge, engagement ring shopping, clearing a helicopter to land on a small island and doling out recommendations for an area’s best restaurants are all in a day’s work.
Why concierge is important what are the roles and responsibilities of a concierge?
In hotels or resorts, a concierge assists guests by performing various tasks such as making restaurant reservations, booking hotels, arranging for spa services, recommending night life hot spots, booking transportation (like taxi, limousines, airplanes, boats, etc.), coordinating porter service (luggage assistance …
What does a luxury concierge do?
What is a luxury concierge? A concierge is a person or a company that is available to help you in your day-to-day life. Their services can range from planning and booking your family holidays to making restaurant reservations or getting you access to special events.
Why the concierge position is so important?
As such it is important the concierge fosters a team which is able to work together to provide the maximum level of service possible. The importance of the concierge being able to form, train and nurture a strong team cannot be underestimated, as is developing strong inter-departmental relationships within the hotel.
How do you describe a concierge on a resume?
Skills To Put in a Concierge Resume Objective
- Recognized for handling stressful situations with a calm demeanor and pleasant manner.
- Excellent communication and interpersonal skills with customer service orientation.
- Expert multitasker, handling travel arrangements, reservations, and guest accommodations efficiently.
How do you become a 5 star concierge?
To start out, you must have been a concierge for at least five years in a hotel lobby. Then you need two other concierges to sponsor you. Next, the association requires that the General Manager of the hotel write you a recommendation letter.
What is the role of a concierge what is the difference between concierge and receptionist?
As nouns the difference between concierge and receptionist
is that concierge is one who attends to the wishes of hotel guests while receptionist is an employee who receives visitors and/or calls, typically in an office setting.
Is concierge same as reception?
As nouns the difference between concierge and reception
is that concierge is one who attends to the wishes of hotel guests while reception is the act of receiving.
When should I call concierge?
Help with Special Needs. If you are disabled, aren’t feeling well, or have other special needs, a hotel concierge can offer considerable assistance—like calling wheelchair-accessible taxis, finding English-speaking doctors, and recommending restaurants that can accommodate certain food allergies.
What is concierge service mean?
b : a person or service that provides assistance with personal business (such as making travel arrangements, scheduling appointments, or running errands) That’s why she plunks down $150 per month of her hard-earned cash for a personal concierge: To “buy back” her time and free herself from the relentless errands that …